Own the post-purchase experience with Route. Scale your brand using the #1 platform for package protection, AI-driven returns, and real-time tracking.
Route transforms generic carrier tracking into an immersive branded experience. Customize tracking pages with your logo, colors, and messaging to maintain brand consistency post-purchase. Keep shoppers engaged with your brand—not UPS or FedEx—while driving additional revenue through embedded product recommendations.
How Route’s claims process works How do I file a claim on behalf of my customer? Claim status definitions How to check status of a claim Deadlines to file a claim Why was my customer’s claim denied? Refunds, reorders, and other claims resolution options How reimbursements work with Route’s AIR (Automated Issue Resolution) integration
What does my claim status mean? Why was my claim denied? How Route’s claims process works Refunds, reorders, and other claims resolution options How to access refunds in PayPal, Venmo, and more What if I already initiated a chargeback with my bank? Why do I need an online notarized incident statement? A guide to the notarization process with ...
Route's package protection is licensed in all 50 states, meeting compliance and regulatory standards to protect your customers and your reputation.
Sign in to access your Route account and manage your brand's operations efficiently.
Route Returns helps brands reduce refunds and recover margin with optimized exchange flows, intelligent routing, and robust analytics.
Access the full Route platform at no monthly cost. Packaging protection, order tracking, returns and exchanges, and cash back.