Own the post-purchase experience with Route. Scale your brand using the #1 platform for package protection, AI-driven returns, and real-time tracking.
Route is a package tracking and package protection provider. We support brands by protecting their customers’ online orders from damage, loss, and theft. If something goes wrong, customers (that’s you!) can quickly and conveniently resolve their issue in just a few steps. And, they can track all their orders in one place via our mobile app.
How Route’s claims process works Just as your customers can report when their order is lost, stolen, or damaged in a matter of moments, we can resolve their issues quickly too—instantly, even. On any day, at any time. That’s 24/7, 365 service. Here’s how it works.
Route transforms generic carrier tracking into an immersive branded experience. Customize tracking pages with your logo, colors, and messaging to maintain brand consistency post-purchase. Keep shoppers engaged with your brand—not UPS or FedEx—while driving additional revenue through embedded product recommendations.
Recharge & Route FAQs Can the box switch so it's automatically unchecked? What if I didn’t want Route Package Protection? File and manage claims Re-Opening Claims by Customers and Merchants How Route’s claims process works How do I file a claim on behalf of my customer? Claim status definitions How to check status of a claim Deadlines to ...
What does my claim status mean? Why was my claim denied? How Route’s claims process works Refunds, reorders, and other claims resolution options How to access refunds in PayPal, Venmo, and more What if I already initiated a chargeback with my bank? Why do I need an online notarized incident statement? A guide to the notarization process with ...
This video series contains 5 short videos on how to implement the Route asset on the checkout option(s) on your Shopify store. It includes steps to create a test theme, install the Route asset on t...
Route Billing and Reimbursements FAQ Use this FAQ to help answer some common questions around billing and reimbursements at Route. I thought Route shipping protection was free for me. Why am I being charged? Offering Route Shipping Protection on your online store is free for you, and completely optional for your customers to purchase.
Sign in to access your Route account and manage your brand's operations efficiently.
Why was I reimbursed the wrong amount? Why haven't I received my reimbursement? Reimbursement cycle for reorders and refunds How do I request a reimbursement from Route?
Total claims Route has approved for a refund, reorder or reimbursement within your selected date range.
Route is a package tracking and shipping protection provider. We support brands by protecting their customers’ online orders from damage, loss, and theft. If something goes wrong, customers (that’s...
How Route’s claims process works How do I file a claim on behalf of my customer? Claim status definitions How to check status of a claim Deadlines to file a claim Why was my customer’s claim denied? Refunds, reorders, and other claims resolution options How reimbursements work with Route’s AIR (Automated Issue Resolution) integration
6abc News: SEPTA officials ramp up security after safety guide shooting on Market-Frankford line train
SEPTA officials ramp up security after safety guide shooting on Market-Frankford line train
6abc News: SEPTA safety guide shot, injured on Market-Frankford Line train in Philadelphia
PHILADELPHIA (WPVI) -- Philadelphia police are investigating after a safety guide contracted by SEPTA was shot on a Market-Frankford Line train on Thursday afternoon. Sources tell Action News the ...
Homeland Security Today: New Marine Transportation System Resilience Assessment Guide Encourages Unified Approach to Risk Mitigation
New Marine Transportation System Resilience Assessment Guide Encourages Unified Approach to Risk Mitigation
Logistics professionals, transportation managers and others who procure and manage transportation services now can get a free guide explaining online transportation services. NTE has published the new ...
[Stay on top of transportation news: Get TTNews in your inbox.] A 72-page “Pocket Guide to Transportation 2023” from the federal government is available online and in print with key statistical data ...
National Academies of Sciences%2c Engineering%2c and Medicine: Public Transportation Guidebook for Small- and Medium-Sized Public-Private Partnerships (P3s)
FedEx Freight details June 1 spin-off, sets stage for independent growth Leadership at FedEx Freight, the less-than-truckload subsidiary of Memphis-based global freight transportation and logistics ...
This article was produced by National Geographic Traveller (UK). A century on, Route 66 still embodies the spirit of American adventure. It’s an epic journey spanning 2,448 miles, winding through ...
Yahoo: Offering 12 new route designs, guide promotes region as gravel biking destination
Offering 12 new route designs, guide promotes region as gravel biking destination
AOL: Route 66: The ultimate guide to driving the American quintessential road trip
Route 66 is the quintessential American road trip — a 2,500-mile odyssey across eight states from Chicago to Santa Monica. And with 2026 being the route’s 100th birthday, this year is the perfect time ...
Route 66: The ultimate guide to driving the American quintessential road trip
KTVZ: Bend nonprofit Dirty Freehub marks 10 years of creating route guides for gravel cycling
BEND, Ore. (KTVZ) -- Dirty Freehub, a Bend-based 20+ employee and volunteer based nonprofit organization that creates route guides for gravel cycling, is celebrating its 10th anniversary. Celebratory ...
Bend nonprofit Dirty Freehub marks 10 years of creating route guides for gravel cycling
MSN: The ultimate guide to driving quintessential US road trip: Route 66
Transportation systems face growing risks from extreme heat, which can damage assets, disrupt services, and endanger users and workers. A new report —Heatwaves and Their Effects on Transportation Systems: A Comprehensive Review— consolidates global evidence on heat impacts across transport classes, identifying key research gaps and lessons, particularly for developing regions.
A new World Bank report identifies 10 ports, 20 road segments, and 20 border crossings in Africa that are crucial to addressing the continent’s food insecurity crisis. With 140 million Africans—one in five people—classified as food insecure, improving these transportation hubs could significantly reduce food waste, lower costs, and enhance food access for millions of people.
Kigali, Rwanda’s capital, is poised to transform its public transportation system to improve daily commutes, expand access to jobs and services, and generate new employment opportunities across the city.